Privacy Policy

1. Information we collect

The information we collect depends on how you interact with us. In general, we may collect:

• Contact details such as your name, email address, phone number, and company name.
• Technical information such as device identifiers, IP address, and basic system details when using our services or when we provide remote support.
• Service information related to the IT environment we manage for you (for example, usernames, device names, configuration details, and logs).
• Billing and account information needed to provide and administer our services.

2. How we use this information

We use personal information to:

• Provide, manage, and support our IT services.
• Respond to inquiries and support requests.
• Set up and administer user accounts and access.
• Maintain security, including monitoring for suspicious or malicious activity where part of our services.
• Send necessary service communications, such as maintenance notifications or important updates about your environment.

3. Service providers and data location

We may use third-party service providers (for example: cloud hosting, email, remote monitoring, backup, and support tools) to help deliver our services. Some of these providers may be located outside of your province or outside Canada.

Where we use third parties, we aim to work with reputable providers and take reasonable steps so that personal information is handled in a manner consistent with our obligations.

4. Data retention

We keep personal information for as long as reasonably necessary to provide services, meet legal or regulatory requirements, resolve disputes, or enforce our agreements. When information is no longer required, we aim to delete it or anonymize it in a reasonable timeframe.

5. Security

As an IT services provider, security is a core part of what we do. We use technical and organizational measures designed to protect personal information from loss, misuse, or unauthorized access. No system can be guaranteed 100% secure, but we work to apply reasonable safeguards appropriate to the sensitivity of the information.

6. Your choices and access rights

If you are an individual in Canada, you may have rights to:

• Ask for access to personal information we hold about you.
• Request corrections if that information is inaccurate or incomplete.
• Ask questions about how your personal information is collected, used, or disclosed.

In many cases, if we provide services to your employer, we may need to work with them to respond to your request. To start a privacy-related request, please contact us using the details below.

7. Cookies and analytics

Our main website may use basic logs or analytics to understand how the site is used (for example, which pages are visited and from which general region). If we add analytics or tracking tools in the future, we will aim to use them in a limited way and update this page accordingly.

8. Email and marketing

We may occasionally send service updates or information about our offerings to business contacts. You can ask us to stop non-essential communications at any time by using an unsubscribe option (if available) or by contacting us directly.

9. Contacting us about privacy

If you have questions or concerns about this policy or how we handle personal information, you can contact us at:

Email: privacy@ndls.ca
Subject line: Privacy question

10. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, or applicable laws. When we do, we will update the “last updated” date at the bottom of this page.